Privacy Policy

Personal Information

• Contact Details: Name, email address, phone number, and mailing address provided when requesting quotes, scheduling services, or contacting us directly.
• Service Information: Details about your property, lawn conditions, service preferences, and any special instructions you provide.
• Payment Information: Billing address, payment method details, and transaction history (processed securely through third-party payment processors).
• Communication Records: Emails, messages, and correspondence you send to us or receive from our team.

Automatically Collected Information

• Device Information: Browser type, operating system, IP address, and device identifiers.
• Usage Data: Pages visited, time spent on our website, links clicked, and referring websites.
• Location Data: General geographic location based on IP address to provide location-relevant services.

• Service Delivery: To schedule appointments, provide lawn care and landscaping services, and respond to service requests.
• Communication: To send service confirmations, updates, invoices, and respond to your inquiries.
• Billing and Payment: To process payments, send invoices, and manage your account.
• Marketing and Promotions: To send newsletters, promotional offers, and service announcements (only with your consent).
• Service Improvement: To analyze usage patterns, improve our website functionality, and enhance our service offerings.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

• Encryption: Sensitive data, including payment information, is encrypted using SSL/TLS technology during transmission.
• Secure Servers: Our website and customer databases are hosted on secure servers with firewalls and intrusion detection systems.
• Access Controls: Access to customer information is restricted to authorized personnel only and requires authentication.
• Regular Audits: We conduct regular security assessments and updates to maintain protection against emerging threats.
• Data Retention: We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

• Service Providers: We share information with trusted third parties who assist with payment processing, email delivery, hosting, and analytics—only to the extent necessary to perform their services.
• Legal Requirements: We may disclose information when required by law, court order, or government request.
• Business Transfers: If Portsmouth Lawn Care is acquired or merged with another entity, your information may be transferred as part of that transaction.
• Fraud Prevention: We may share information to detect, prevent, or address fraud, security issues, or technical problems.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality, such as session management and security.
• Analytics Cookies: Help us understand how visitors use our website to improve content and functionality.
• Preference Cookies: Remember your preferences and settings for future visits.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality. We do not use cookies to track you across other websites.

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Correction: You can request corrections to inaccurate or incomplete information.
• Right to Deletion: You can request deletion of your personal information, subject to legal obligations and service requirements.
• Right to Opt-Out: You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.
• Right to Data Portability: You can request your information in a portable format for transfer to another service.

• CAN-SPAM Act: We comply with anti-spam regulations for commercial email communications.
• Virginia Consumer Data Protection Act (VCDPA): We honor consumer rights under Virginia privacy law.
• CCPA Compliance: For California residents, we comply with California Consumer Privacy Act requirements.
• GDPR Compliance: For users in the European Union, we comply with General Data Protection Regulation standards.
• Local Data Protection Laws: We comply with all applicable federal, state, and local privacy regulations.